Frequently Asked Questions (FAQ)
Get answers to all your questions about Speak AI English speaking app
FAQ by Category
Check frequently asked questions organized by topic
App Usage
Q. How does the Speak app work?
A. Speak is an app where you can practice English speaking with an AI tutor. When you speak, the AI corrects your pronunciation and grammar in real-time and provides a personalized curriculum. You can practice natural conversations through voice recognition technology.
Q. How do I start using the app for the first time?
A. After downloading the app, complete a simple signup and set your English level and learning goals. The AI tutor will present a personalized curriculum and you can practice English speaking step by step.
Q. How much should I practice per day?
A. We recommend practicing for about 10-30 minutes per day. Even short practice sessions are important, and you can adjust based on your schedule and learning goals. The AI tutor will suggest an appropriate amount of practice.
Q. Can I use it offline?
A. Basic learning content can be used offline, but real-time conversation practice with the AI tutor requires an internet connection. You can review using downloaded content offline.
Discount Codes & Payment
Q. How do I use discount codes?
A. Discount codes can only be used for web payments. Enter the discount code when paying on the speak.com website to get the discount applied. Note that discount codes cannot be used for in-app purchases.
Q. What is the validity period of discount codes?
A. Each discount code has a different validity period. Generally, it's about 1-3 months, and the validity period is stated at the time of issuance. Expired discount codes cannot be used, so please check the validity period before using.
Q. Can I use multiple discount codes at the same time?
A. No, you can only use one discount code at a time. Choose the discount code that provides the highest discount rate.
Q. Are subscriptions with discount codes also refundable?
A. Yes, subscriptions with discount codes follow the same refund policy. For annual subscriptions, partial refunds are possible if cancelled within 30 days based on the discounted amount.
Subscription & Plans
Q. How long is the free trial period?
A. We provide a 7-day free trial. During the trial period, you can use all features for free and cancel anytime. If you cancel before the trial ends, it won't auto-renew.
Q. What subscription plans are available?
A. We offer monthly and annual subscriptions. Annual subscriptions are cheaper on average per month than monthly subscriptions, and you can get additional discounts with discount codes. Each plan provides the same features.
Q. Can I cancel my subscription anytime?
A. Yes, you can cancel your subscription anytime. After cancellation, you can still use all features normally until the current billing period ends. You can cancel easily through app settings or the website.
Q. When are subscription fees charged?
A. The first payment is automatically processed after the free trial period ends. After that, payments are automatically processed according to your chosen subscription cycle. The billing date is calculated based on your signup date.
Technical Support
Q. What should I do when the app doesn't work properly?
A. First, completely close the app and restart it. If the problem persists, try reinstalling the app or contact our customer support team at speak.com/support. We'll resolve technical issues quickly.
Q. What should I do when voice recognition doesn't work well?
A. Speak clearly in a quiet environment and maintain an appropriate distance from the microphone. Also, check your internet connection and make sure the app's microphone permission is allowed.
Q. What should I do when learning progress isn't saved?
A. Check if you're logged into the app and verify your internet connection. If the problem persists, restart the app or contact our customer support team.
Q. Can I continue learning on different devices?
A. Yes, you can continue using your learning progress on different devices by logging in with the same account. All learning data is stored in the cloud and synchronized across devices.
Learning Effect & Curriculum
Q. How quickly will my English skills improve?
A. There are individual differences, but with consistent practice of 20-30 minutes per day, you'll see noticeable improvement in pronunciation and conversation skills within 2-3 months. You can learn efficiently through the AI tutor's personalized feedback.
Q. Can I practice business English?
A. Yes, you can practice business situation-specific conversations. We provide various business scenarios like meetings, presentations, and negotiations, and you can learn professional English expressions.
Q. Is it helpful for exam preparation?
A. Yes, it's helpful for various English exam preparations like TOEIC Speaking and IELTS. We provide practice problems and feedback tailored to exam formats to help you achieve good results in actual exams.
Q. Is it easy for beginners to use?
A. Yes, English beginners can easily use it. You can start English without burden through step-by-step learning systems and friendly guidance from the AI tutor. Korean language support is also provided.
Need more help?
Send inquiries to support@speak.com and we'll respond within 24 hours.
Live Chat
Get immediate help through live chat on speak.com.
In-App Support
Check frequently asked questions through "Help & Support" in app settings.
Website Support
Check detailed guides and video tutorials at speak.com/support.
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* Paid subscription automatically starts after 7-day free trial. You can cancel anytime.