Contact & Customer Support
Contact us anytime. We'll help you quickly and kindly
📞 Contact Methods
Choose the optimal contact method for your situation
Response within 24 hours
Contact:
support@usespeak.com
Response Time
Within 24 hours
Suitable for:
Detailed inquiries
Real-time Chat
Immediate response
Contact:
Chat on speak.com
Response Time
Immediately
Suitable for:
Issues requiring quick resolution
Phone
Official phone customer service not available
Contact:
Complex technical issues
Response Time
Contact when customer service is needed
Suitable for:
Complex technical issues
In-App Support
Direct inquiry from app
Contact:
App Settings → Help
Response Time
Within 24 hours
Suitable for:
App usage related inquiries
🕒 Customer Support Hours
We provide various channels so you can contact us anytime
Customer Support Schedule
Monday - Friday
Phone, Email, Real-time Chat
09:00 - 18:00 (KST)
Saturday
Closed
Sunday
Closed
💡 Tip: For urgent issues, use real-time chat, and for detailed inquiries, you can get faster help by using email.
❓ Frequently Asked Questions
Check here before making an inquiry
What languages can I contact you in?
You can contact us in 8 languages including Korean, English, Japanese, Spanish, Chinese, French, German, and Portuguese. Each language has a specialized support team to assist you.
General InquiryHow do you resolve technical issues?
Technical issues can be resolved immediately through real-time chat or phone. For complex problems, our specialized technical team will provide solutions within 24 hours.
Technical SupportHow do I inquire about refunds?
For refund inquiries, please email us with detailed information about your situation. We'll respond within 24 hours. Refund policies apply based on subscription type and usage period.
Payment/RefundWhat if I have problems using discount codes?
If you encounter issues using discount codes, please contact us through real-time chat or email. Our discount code specialist team will resolve it quickly.
Discount CodesStart learning English now!
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